In the event that you received damaged or defective merchandise purchased on makersmart.com, then please call our customer service team at 1-888-547-0400 to report damaged, defective or missing pieces of merchandise. Damaged, defective or missing pieces of merchandise will only be replaced within 30 days of first purchase. Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted.
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